Privacy Policy

1. Introduction

At Ideal Loan Solutions, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Ideal Solutions Limited, trading as Ideal Loan Solutions ("we", "us", or "our"), collects, uses, stores and discloses personal information in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect

To provide financial advice and mortgage services, we may collect the following personal information:

• Personal details, including your name, date of birth, address and contact information.

• Employment details, income and financial circumstances.

• Bank statements, assets, liabilities and credit information.

• Property ownership and mortgage details.

• Identification documents and residency information.

• Other information relevant to your financial advice or lending application.

We collect only information reasonably necessary to provide our services or meet our legal obligations.

3. How We Collect Information

We generally collect personal information directly from you through meetings, phone calls, emails, online enquiries and application forms.

We may also obtain information from lenders, credit reporting agencies, accountants, solicitors or other relevant parties with your authorisation or where permitted by law.

Where we collect information indirectly, we will take reasonable steps to provide any privacy notification required by law, unless an exception applies.

4. How We Use Your Information

We use your personal information to:

• Assess your financial circumstances and lending requirements.

• Provide mortgage and financial advice.

• Prepare and submit applications to lenders.

• Communicate with you about your applications and existing lending.

• Maintain client records and provide ongoing services.

• Meet our legal, regulatory and compliance obligations.

We will not use your personal information for unrelated purposes unless you have agreed or the law permits it.

5. Sharing Your Information

We may share relevant personal information with:

• Banks, mortgage lenders and other financial institutions.

• Credit reporting and identity verification agencies.

• Solicitors, accountants and other authorised professionals.

• Our aggregator, compliance providers and technology service providers.

• Regulatory authorities where required by law.

We will only share information where necessary, authorised or otherwise permitted by law.

We do not sell your personal information.

6. Storage and Security

We take reasonable steps to protect your personal and financial information against loss, unauthorised access, misuse, modification and disclosure.

Information may be stored electronically using appropriate security measures or in secure physical records.

We retain personal information only for as long as reasonably necessary to provide our services or comply with applicable legal and regulatory requirements. Information that is no longer required will be securely deleted or disposed of.

7. Overseas Storage and Disclosure

Some technology or cloud service providers we use may store or process information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we will comply with the applicable requirements of the Privacy Act 2020, including requirements relating to appropriate privacy safeguards.

8. Access and Correction

You have the right to request access to personal information we hold about you and to request correction of information that is inaccurate.

To make a request, please contact us using the details below.

We will respond in accordance with the Privacy Act 2020.

9. Website Enquiries and Cookies

When you contact us through our website, we may collect your name, contact details and any information you choose to provide.

Our website or third-party services may use cookies and similar technologies for website functionality and performance. Where applicable, you can manage cookies through your browser settings.

10. Privacy Concerns and Complaints

If you have any questions or concerns about how your personal information is handled, please contact us first so we can investigate and address your concerns.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

Website: www.privacy.org.nz

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal obligations.

The latest version will be available on our website.

12. Contact Us

Ideal Solutions 

Trading as Ideal Loan Solutions

Privacy Officer: Cindy Huang

Email: cindyh@idealsolutions.co.nz  

Phone: 021-332053